What happens if you are unhappy with our response?

Further, as part of your rights, if you feel we have not dealt with your complaint properly or you are dissatisfied with our final response, you can forward your complaint to the respective regulator (details below) and they will arrange to conduct an independent review of your case.

For ease of reference, contact particulars are:

United Arab Emirates Insurance Authority

P.O. Box 113332

Abu Dhabi

United Arab Emirates


Telephone: 024990111

Dubai Health Authority

Dub​ai Health Authority Building, Al Maktoum Bridge Street,

Bur Dubai Area 4545, UAE.


Toll Free: 800342