We at Indemnity Insurance Brokers LLC (IIB) handle every client transaction with utmost care and scrutiny. It is our endeavor to provide you with best service in the industry. However, there can be times where you find our service were not up to your expectations and we encourage you to report such instance to us. We look at every complaint as an opportunity to learn and enhance our services further. Each complaint irrespective of size of our client is taken very seriously and is handled strictly as per our complaints procedure described in this document.