Identifying a complaint

An explicit comment or statement or expression such as but not limited to, listed below indicates the existence of a complaint:

• “I want to make a complaint”
• “Who do I complain to about this?”
• “I am not happy with ….”
• “I am not satisfied with what you are saying …..”
• “This policy that I was sold does not meet my needs”
• “I was told that….. but this has not happened”
• “You promised to do…… but……”
• “I asked for…… but did not receive…..”