How to make a complaint

We encourage you to bring to our attention all such instance which may be cause of your dissatisfaction. Accordingly, we provide you multiple channels to report a complaint to us.

We have a dedicated complaints module available on our website  In addition to that you can approach us by any of the following means:

  • By email to
  • By phone – +971 4 246 9600
  • By fax – +971 4 244 5851
  • By personal visit to our office – 504, Aspect Tower, Business Bay, Dubai, UAE
  • By paper letter addressed to compliance officer