It is our aim to provide a first-class standard of service at all times. However, there may be occasions where you feel that this has not been achieved. We encourage you to bring such instances to our attention, as this will help us provide you better service in future. All complaints should, in the first instance, be addressed to the Compliance Officer. Complaints can be submitted electronically via email, our website, or via paper letter sent at our registered address. Complaints will be acknowledged within 48 hours and you will be advised of the person who will be dealing with the complaint. For complete details of our complaints handling procedure, please refer our website.